CONFIO trustmark has a new Code of Conduct

The CONFIO trustmark has just updated its Code of Conduct to respond to Decree-Law No. 84/2021, which regulates consumer rights in the purchase and sale of digital goods, content and services, transposing the Directives (EU) 2019/771 and (EU) 2019/770.

This new version includes some of the most significant legislative changes in the field of e-commerce, among others:

•Provide a toll-free line for the consumer or, alternatively, a phone line that corresponds to a geographic numbering range (range "2”) or mobile numbering (range "9”)

•Disclose the information on the price of calls in ascending order of price must be provided in an equally clear and visible way.

•Inform the consumer of the possibility of taking back waste electrical and electronic equipment free of charge and shall ensure that it is received

•Professional shall also make the electronic complaints book available on its website.

Learn more at www.confio.pt