FAQ

Contacts and general information

How can I contact the FCCN?

Preferably contact via email (request@dns.pt) or blue line phone number: 808 20 10 39 (from Portugal) +351 21 313 57 37 (from abroad)

What is a domain name?

A domain name is a name that is easily memorized and is used to locate and identify computers on the Internet. e.g. google.com; dns.pt; amazon.com; rtp.pt

How can I register a domain name under .PT?

To register your domain you may use entities that are specialised in this field, REGISTRARS, or submit a request directly at www.dns.pt.

Registering New Domains

Can I choose any domain name?

In .PT, ORG.PT and COM.PT it will be made an a posteriori monitoring, in order to verify the compliance with the rules for registering .PT domain names, whereby, upon submitting a domain, it should be guaranteed that it is not a domain prohibited or does not conflict with a right of a third party. Prohibited domains are those that:

• Correspond to words or expressions contrary to law, public order or morality;

• Match any top level domain of the Internet, existing or being created;

• Correspond to names that mislead or confusion about its ownership, namely by coinciding with notorious or prestige trademarks belonging to others;

• Correspond to any protocols, applications or terms of the Internet, which are understood as those defined by the IETF - The Internet Engineer Task Force4

• Contain two hyphens "-" in the third and fourth positions;

• Correspond to a geographic term;

In the classifier .edu.pt FCCN may make an a posteriori check on the legitimacy basis for registration and, in general, for the above.

The name I want is already registered by another entity. What can I do?

If the name you want to register is taken, you can:

a) Choose to register a different domain name;

b) Choose to register in a different .PT classifier, if that is possible and if the name is available;

c) If you are the holder of a previous right, appeal to the Arbitration process, if you believe that there is a dispute over that domain name and legitimate conditions exist to believe that it should be attributed to you.

Which are the .PT sub-domains/ classifiers?

Apart from registration directly under the .pt TLD, there are 4 official .PT classifiers: .gov.pt, .org.pt, .edu.pt and .com.pt.

I have a domain registered in (. Net.pt, .Int.pt, .Publ.pt, .Nome.pt), what will happen to my domain?

These classifiers were eliminated, new registrations will no longer be accepted, however, the previously registered domains will continue to exist.

Which classifier can I choose?

Registering domains in a particular classifier depends on the type of registrant and the basis for registration. Although it is advisable to read the rules, the general requirements for each type of registration are shown below.

.PT - Domain names under .pt may be registered by all individual or corporate entities.

In the case of geographic names, these can only be legitimately registered by the legal administrative authority.

.GOV.PT - limited to entities that are part of the Government structure of the Portuguese Republic;

.ORG.PT– limited to non-profit organizations and projects;

.EDU.PT– limited to public teaching establishments and owners of private and co-operative teaching establishments;

.COM.PT – there are no limitations regarding the registrants, as any individual or corporate bodies may register;
 

If I choose the wrong classifier, what happens to my request?

The domain will be removed within the terms of article 22º of the .PT Domain Registration Regulations.

How can I find out if a trademark exists with the same name that I want to use to register my domain and vice-versa?

You can carry out a complete search of domains and trademarks, which are freely available online at www.dns.pt and/or www.inpi.pt.

It is necessary to send any documentation with my domain registration?

It is not necessary to send any documentation with the registration, as the registrant assumes the responsibility for the information registered and for complying with the rules. With the a posteriori monitoring and assessment, documentation may be requested to verify conformity, as set forth in article 22º of the regulations.

Changes to registered domain names

Can I change the name of my domain?

No. The process for changing a domain name entails the removal of the previous domain and request of a new one.

What is a Nic-Handle?

 

A Nic-handle is the unique identifier used to associate a contact in the process file of a domain. These should be used, whenever possible, in the domain registry, they save time and help to ensure consistent and accurate information. In the case of online services they also allow to have a consolidated view of information about the domains to which they are associated.

Whenever a new contact is created on-line, it is assigned a Nic-handle that contact and a notification is sent with its details.

How do I create a contact?

The creation of a contact (and its Nic-handle assignment) can be done in the "Entities" -> "Create User / Entity."

We alert to the fact that it should not be made the creation of nic-handles for entities / persons who already have a nic-handle in our system, so as to avoid duplication.

How can I make changes to the details of my domain and the contacts?

Changes must be carried out online using the access credentials that were attributed to you.

How can I recover or change my password?

To recover the password, the user must go online and carry out the respective request, by using the entity/person's nic-handle, username or VAT number.

After making your request, at the email address associated to the contact, you will receive the username and a link to indicate a new password. This link is valid for a maximum of 5 days and it may only be used once.

What if I don't remember the nic-handle, username and VAT number?

In the event of the user not having any of the identifiers (nic-handle, username or VAT number) or if the email associated to the contact is out of date, he or she should contact the .PT Domain Registration Service who will provide you the necessary details after confirmation of legitimacy.

May I transfer the ownership of my domain to another entity?

Yes, however to make the same is necessary to refer the following elements:
 
- Statement of transfer duly issued by the current registrant, identifying the domain name, the current registrant and the new registrant entity;
- Nic-handle holder of the new registrant entity;
- Statement relative to the acceptance of the arbitration agreement, issued by the new registrant entity.

Can I transfer the management of my domain?

Yes, the registrant of the domain accesses online  at www.dns.pt with the respective Username and Password, then accesses the process file and generates the "authorization key", in the button "actions" "transfer domain management", providing it to the new administrative contact;

- The new administrative contact accessing online at www.dns.pt with respective Username and Password, clicks the link "domain transfer key" then places the domain name and key provided by the registrant of the domain, confirms the change and the transfer domain is processed immediately.

Features of the key to change the management:

- It is associated with only one domain name;

- It can be used only once;

- It is valid for 30 days,

- If given the intention to generate new code, the previous automatically expires (if still valid).

How can I remove my domain?

Preferably, the registrant or the administrative contact can request the removal of the domain online, using the respective username and password.

You may also request such removal by email to the contacts indicated on our web page.

Renewal and payments

How much does a domain registration cost?

The price of registering and maintaining domain names is as follows:


Hierarchy/Registration period

 


1 year


3 year


5 year


.com.pt and .org.pt


15,00


35,00


50,00


Other hierarchies


22,00


45,00


65,00

 

VAT at the legal rate in force will be added to this amount, if applicable.

Which contact is responsible for the payment?

The Administrative Contact, which may coincide with the registrant, is responsible for the payment and in whose name the invoices/receipts are made out.

What methods of payment are available to me?

    

ATM

You will be provided with a reference to use in order to pay at an ATM – service payment or using your home banking.


VISA

Use online payment with your credit card


Paypal

Use online payment with the popular payment website

How PayPal Works


What happens to my domain if it is not renewed?

Failure to renew a domain by the end of its period of validity implies its expiry.

The FCCN always notifies about the necessity to renew the domain and the expiry date.

Technical FAQs

Is it necessary to carry out a technical configuration and have a name server to register a domain name?

No, but the domain name will not be activated. For this, some name servers need to be correctly configured. If you do not have any technical knowledge on this matter you should contact a specialist in this field.

How can I confirm if my domain name is properly configured?

DNS Evaluator Tool it at your disposal. By simply inputting the domain name and IP address /primary server's name, you can find out if it is properly configured.

Can I put my web server in the .PT domain registration system?

This is not directly related to our services. The service of .PT registration does not make the delegation of domains for web servers, but to name servers, so, the data provided in the system must relate to the name servers.

What is required to use the domain name on the Internet?

Before a domain can be used on a web page, e-mail or other services, it is necessary to have name servers configured for it. The web and e-mail servers will also have to be configured.

In most cases, the hosting provider provides service packs that include all these issues. The .PT service (registry) does not provide these services, but you can consult the list of registrar entities.

I found that a domain is registered but has no webpage, this is valid?

The .PT regulation foresees that in the case of registrations of domain names solely for the purposes of reservation of the name, the maintenance process does not imply compliance with technical conditions, so in these cases, the domain is not visible on the internet and thus there are no services associated with it, such as web pages or e-mail.

Another possible scenario may be that the domain is delegated to the respective name servers, but does not have any web server set for it.

My domain is already active but the website does not work, why?

If the domain has just been technically evaluated with a positive result, the status changed to active, you should wait a few hours, in order that the domain is available on the Internet and its propagation is made. In this way, if properly configured the in the name servers, the services associates to the domain will become visible.

In the .PT domain system there is only one field to indicate the technical data, how can I specify the secondary DNS for the domain?

In the .PT domain system, when the technical data the primary DNS server (IP address or server name) is indicated, a technical evaluation is made automatically by the system for the respective domain. Within the configuration found, besides the information relating to the primary itself, there should be information about the secondary server(s), in this way the system obtains the necessary data.

We alert to the fact that all secondaries will also be evaluated and thus all must be correctly configured for the domain.

How to Change Resource Records of domains that are active?

If there is change of the primary DNS server, it will suffice the indication of the new data (numeric IP address or e-names) in our system, for it to automatically recognize the need to evaluate the domain. If the primary name server does not change, but there are changes in the configuration in this server or the in the secondaries is necessary to make an application for an evaluation in the online .PT System.

What is IPv6?

Internet Protocol version 6 or IPv6 (also previously referred to as IP new generation or IPng) is meant to support the continued growth of the Internet, both in terms of size and functions. In relation to IPv4, it provides a considerably larger address space, as well as other improvements. For further information about the DNS service in Ipv6 see RFC1886 at http://www.ietf.org/rfc/rfc1886.

What is DNSSEC?

DNSSEC is the name given to the security extensions to the DNS protocol and was created to protect and authenticate DNS traffic. These extensions seek to validate data by means of digital signatures, using asymmetric key-cryptography. For further information go to www.dnssec.pt.

Can I change my domain's server when I use a registrar?

If you nominated an administrative contact for your domain, it is their responsibility to carry out all the necessary changes.

Arbitration (Alternative Dispute Resolution)

What is the arbitration procedure?

The arbitration procedure consists of an extra-judicial mechanism for resolving disputes, whereby, in the event of a dispute over domain names, the registrants or applicants of a domain name and the FCCN, as the .PT registry, agree to turn to voluntary institutionalised arbitration, provided for and regulated in article 38 of Law 31/86, of 29th August and Decree 81/2001 of 8th February respectively, and for which the authorised Arbitration Centre is ARBITRARE. For further information, go to: www.arbitrare.pt.

Against whom can I file an arbitral case?

Arbitration applies to situations of non-conformity regarding a domain name and may be requested by any interested party:


a) Against the registrant of the domain name which is the object of arbitration; or

b) Against the Registry (FCCN – Fundação para a Computação Científica Nacional), for the removal or registration acceptance of a domain name;

I have accepted arbitration. May I turn to other means of dispute resolution at the same time?

Yes, you can judicially contest the arbitral decision.

Glossary of .PT domain name Technical Status

Glossary of .PT domain name Technical Status

Stand-By-Payment - Process awaiting payment of the registration and maintenance fee within 48 hours. If payment is not made within this deadline the domain expires.

Rejected - Process which, following legal assessment, does not meet the necessary conditions for its approval.

Active - Domain that has been approved and becomes accessible on the network once the technical information has been indicated.

Reserved – Exactly as "Aproved" but where there are no technical details. It will not be activated.

Tech-Pro - Domain that has been approved but has technical irregularities which prevent it from being activated. (e.g. Primary IP Server not configured or incorrectly configured).

Expired - Process expired due to renewal/payment failure.

Pending-Delete – The domain is in a state of pre-removal, during which time it is neither assigned nor active, but may be recovered again by the same registrant.

Deleted - Domain removed following request by the registrant, registrar or on decision by the FCCN or competent legal authority.

Other Information

How can I register a domain name under .com or another TLD?

The FCCN only manages the .PT top level domain, so registration under .com, as well as any other TLD must be carried out with the accredited entities for this. For further information, go to the website http://www.iana.org.

How do I register a domain under .gov.pt?

Registration under the .GOV.PT hierarchy must be carried out at www.ceger.gov.pt.

For how many domains can an entity be the registrant?

 

There is no limit.

Arbitrare. Conflict Resolution Made EasyARBITRARE decisions

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